Free forever, revenue positive
No setup fee, no subscription, no per-request cost. You keep the full shipping reimbursement plus €10 of every €20 service fee.
Lost property stops costing you money.
Join free. Guests report what they left behind, you confirm with a photo, and the guest covers shipping plus a €20 service fee — half of which is yours.
What you get
One queue instead of an inbox
Every guest request lands in the same place with stay dates, room number, item description and the full message history.
Shipping handled and tracked
Add the carrier and tracking number once — the guest sees live delivery scans and the estimated arrival date automatically.
Verified properties only
Guests can only report to verified properties, so nobody can impersonate your hotel or intercept a guest's belongings.
Paid on the 1st
Everything settled in a month is paid out on the 1st of the next, with a downloadable statement and reconciliation CSV.
Getting started
- 1
Create a free account and add your property details, return address and payout account.
- 2
We verify your business — usually within one working day.
- 3
Guest requests arrive in your queue. Search, confirm with a photo and quote the real shipping cost.
- 4
The guest pays, you ship with tracking, and your share is settled on the 1st.