Terms of service
The short version: properties join free, guests only pay for a successful return, and nobody is charged if the item is never found.
The service
LOSTandFOUND.no connects guests who left something behind with the property they stayed at, and handles the payment, shipping cost and tracking for the return. We are not the carrier and we do not take possession of any item.
Property obligations
Properties must be a verified, legitimate business, search honestly for reported items, confirm findings with a photo, quote the actual shipping cost without markup, and ship within 48 hours of payment.
Guest payments
When an item is found the guest may choose to have it shipped, donated to charity, or recycled. Shipping is only charged for the first option, at the quoted shipping cost plus a €20 service fee. Charity and recycling are free.
Refunds
If the property does not ship within 48 hours of payment, the guest is refunded in full automatically. Refunds are also issued if the item turns out not to be the one reported.
Payouts
Properties are paid on the 1st of the month following settlement: the full shipping reimbursement plus €10 of each €20 service fee. The remaining €10 is our platform fee.
Liability
LOSTandFOUND.no is an intermediary and never takes custody of any item. We accept no responsibility for items left behind at a property or location, for items that go missing, are damaged or are disposed of while stored by a property, or for loss or damage in transit — that is handled under the carrier's terms. Our liability is limited as set out in full in our Liability & disclaimer document, which forms part of these terms.
Cookies and privacy
We ask for consent before setting any non-essential cookie and you can change or withdraw that consent at any time through 'Cookie settings' in the footer. See our cookie policy and privacy notice for the full detail.
Governing law
These terms are governed by Norwegian law. The service is operated by StrandaData, Norway.