Simple, honest pricing
Nothing is charged unless an item is actually found and the guest asks for it back.
For properties
€0
No setup, no subscription, no running costs. Ever.
- Unlimited lost item requests
- Guest messaging with photo confirmation
- Carrier tracking and delivery updates
- Monthly statement, PDF and reconciliation CSV
- €10 of every €20 service fee, paid on the 1st
- Full shipping cost reimbursed by the guest
For guests
€20
Service fee plus the real shipping cost — only if the item is found and you want it shipped.
The €20 service fee plus the exact shipping cost the property quotes. Paid once, item ships with tracking.
The property donates the item locally. No payment, no shipping, request closed.
Responsibly disposed of by the property. No payment, no shipping, request closed.
Where the €20 goes
€10 to the property for handling and packing, €10 to LOSTandFOUND.no for running the platform, payments and tracking. The shipping cost is passed through to the property in full. If the item is not shipped within 48 hours of payment, the guest is automatically refunded.